1 The aircraft is provided on a first come first serve basis.

2 The estimated amount shall be transferred to M/s Air Skylift Aviation Services’ bank account 24 hours prior to departure of the aircraft from its base station / intended departure airport of departure.

3 The confirmation of the flight will be based on availability of aircrafts and a receipt of one hundred percent payment in advance.

4 The above given estimate is calculated for ‘nil’ wind conditions. The final invoice /bill will be calculated on the basis of ‘Block Hours’.

5 The timing and the flight schedule are subjected to weather at departure, destination and en route phases of the flight.

6 The flight operational control rests solely with the Pilot-in-Command. Decision to take off / land or divert solely remains with the Pilot-in-Command at all phases of flight. If an emergency situation arises which endangers the safety of persons, passengers or aircraft / helicopter; situation that necessitates any action, then Pilot- in[1]Command’s decision will be considered as the final decision.

7 A minimum duration of 02:00 hours have to be availed by the client/charterer.

8 The charterer/client will have to pay for accommodation for a day/night halt at the destination city. If the turnaround occurs within the first 3 hours of landing, then there will not be any day halt, any waiting beyond 3 hours will call for day boarding/accommodation charges for crew boarding and stay.

9 The charterer/client has to pay for all additional flying that occurs due to diversion and unforeseen circumstances such as runway closure, diversion due to VIPflights, bad weather, sudden closure of destination airport due to varied circumstances, medical emergency etc. The company shall not be held liable for any kind of delay that takes place due to the above-mentioned reasons.

10 Skylift agrees to provide the confirmed aircraft as per the planned schedule. However, if the aircraft becomes unserviceable due to a last-minute technical snag, refusal/withdrawal of permission by ATS, refusal/withdrawal of permission by other govt agencies, or refusal/withdrawal of International permission, the operator is free to cancel the flight without giving any notice or reason.

11 In the event that an aircraft becomes unserviceable due to a last-minute technical snag, Skylift may make every effort to provide an alternate similar type of aircraft or substantially similar type of aircraft at the best available rates. The charterer will be responsible for any additional costs associated with the provision of substitute aircraft.

12 The charterer has to provide names of passengers, gender, nationality and other relevant details three days prior to departure for us to get necessary permission from concerned authorities. If there are any non-Indians/foreign guests as passengers, then for certain restricted airports (owned by defense), names have to be furnished 15 days prior to departure. Considering the fact that on many occasions the services are available within a short span of time and it becomes difficult to sign and receive a physical copy of the terms and conditions, if the present contract/terms are communicated and received by the client/charterer and no objection whatsoever is raised, it shall be assumed that there is an acceptance of the given terms and conditions. Furthermore, in case any dispute arises between the charterer and Skylift Aviation Services, the place of jurisdiction of disputes shall be the place of location of the Head office of Skylift Aviation Services which is Jhalawar, Rajasthan. (Jhalawar District court )

Payment terms:

13 50% of the estimated cost of the flight and services has to be paid in advance when the request to avail the services has been made in order to block the aircraft.

14 50 % of the remaining amount has to reach our bank account 3 days prior to the date of departure. This will allow us to take necessary domestic / international permissions for us to give the final confirmation.

15 Final Invoice shall be raised within 3 days of departure and payment has to reach us within 7 days of receipt of final invoice. Cancellation Charges:

16

•  If the charterer cancels a confirmed flight any time before the stipulated departure time, then 100% of estimated cost shall be forfeited as cancellation amount and no refund will be given.
• If the flight has to divert due to situations arising due to bad weather which affects the safety of the passengers/crew/aircraft, we reserve the right to divert and if the charterer cancels, then we forfeit the 100% of the amount for the flight and no refund will be given.
• During a medical flight on an Air Ambulance, if the patient becomes critically sick and cannot be taken on the scheduled flight, we reserve the right to forfeit 100% of the amount and no refund will be given.
• Covid-19; Due to the ongoing pandemic, if at any time after confirmation of the flight, the medical facilities that the patient was to receive at the destination becomes unavailable or changes due to any other reason, we will not be help liable for it and 100% amount will be forfeited and no refund will be given.
• If the patient reaches the airport for the Air Ambulance and he/she has already been moved into the aircraft and/or if the aircraft departs, if the patient is unstable/cannot be taken on the flight as advised by the treating doctor/critical and we cannot continue the flight, 100% amount will be forfeited and no refund will be given.
• Due to the ongoing Covid-19 pandemic, if the concerned authorities reject permission to take off or land at the departure or destination aerodrome, 100% amount will be forfeited and no refund will be given.
• In case the patient is taken in at the origin aerodrome, and the flight is cancelled we will forfeit 50% of the amount and no refund will be given.
• If a situation arises where the scheduled flight has reached the destination to onboard a patient/charterer and the patient/charterer is unable to reach within 01:00 hours of the scheduled time of departure, in that case we have a right to utilize the said plane for another air ambulance/ private charter service given on our schedule and 100% amount will be forfeited and no refund will be given.
• If in case of bad weather at destination/alternate, departure and enroute, the flight gets grounded/cancelled and the charterer cancels and manages to get another flight through a third party, Skylift Aviation will not be liable and we will forfeit 100% amount and no refund will be given.
• If in case of technical issues of the aircraft at departure, alternate, destination and enroute, the flight gets delayed or grounded and the charterer cancels and manages to get another flight through a third party, skylift aviation will not be liable and 100% amount will be forfeited and no refund will be given.
• The Pilot-in-Command has the sole authority to decide to divert or cancel the flight in case of bad weather conditions and Skylift Aviation will not be liable if the charterer/aggregator chooses to go with another operator. In this case, 100% amount will be forfeited and no refund will be given.

Remarks-

1) No attendant is allowed with covid patient.

2) Skylift Aviation’s assigned Doctor will converse with the treating doctor and the attendant after confirmation of the flight.

3) Quotation for the flight given by Skylift Aviation is valid up to three hours from the time of issue